![]() ![]() ![]() I then asked to speak to a supervisor and was refused by the apparent agent-in-charge! A "heated" discussion ensued as I warned the waiting customers of their poor customer service practices. ![]() Instead of accommodating our request, the on-screen agent told us that we could cancel the reservation since we had not paid anything yet, and create a new reservation with the current day's rate! Yea, that makes sense - don't honor their advertised low rate and screw the customer with the current rate to give them their reserved request! (I'm glad we did not pay anything in advance because other reviews seemed to indicated that they were stuck and had to accommodate Ace! I will now monitor our credit card on file to be sure they don't bill us!) Because we could hardly communicate with this on-screen agent due to the distracting background noise, and we were getting nowhere with our request, I asked to speak with a person face-to-face which they would not allow due to the waiting line of other customers! Yes, the van met those descriptions but with only a "limited" mileage allowance and certainly it was not fuel efficient as was our primary need! It was not at all per our reservation request and subsequent expectation! ![]() The agent was absolutely not willing to accommodate our reservation request so stated on our rental voucher for "unlimited mileage" with "2-5 doors", "4 seats", and "big enough for 2 big suitcases". I have rented cars for over 35 years in CA and many other states, and my wife has specifically rented at LAX 1-3 times a year for the past 10 years and we have never heard of such a thing. We started with an "on-screen" agent who informed us that their system had "selected" a "van " for us with only a "limited" mileage allowance because we had a "local" California driver's license. ![]()
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